The technology industry often talks about digital transformation as a journey.
So after a year of disruption, the natural question for many Canadian business leaders is probably, “Where to next?”
During the pandemic,
we saw organizations across the country move into new channels—and in some cases new business models—with almost breathtaking speed.
We watched our customer Women’s College Hospital in Toronto set up an interactive COVID-19
online self-assessment tool using our technology in just four days.
The tool is fully integrated with their electronic health system.
Loblaw made strategic use of our customer service technology to help more than 600 of its contact centre agents respond to a surge in urgent customer questions about their PC Optimum points.
Technology solutions like Salesforce allowed agents to stay seamlessly connected to customers across the web, email, and other channels, regardless of their work location.
Then there was furniture manufacturer Teknion,
which moved its entire team of office employees to work-from-home mode overnight, allowing them to keep up with the tens of thousands of orders the company processes every year.